If you see a counterfeit or fake product complete the report form here on our website. You can remain anonymous if you want to but it assists us if we can contact you.
Have you been scammed? Been supplied a fake product? Let us help you
With an explosion in online shopping across the world, scammers are making billions of dollars each year from the unsuspecting public by faking branded products. From cosmetics to shoes to aircraft parts, nothing is out of their reach from cosmetics to shoes to aircraft parts, nothing is out of their reach.
If you have bought a product that you think is fake and you are having trouble getting your money back, then we can help.
Send us a report about your experience. Or for a modest fee Counterfeit Australia will use its multiple resources to assist you to recover your money. We will do our best to succeed, but of course it's not possible to succeed every time. However, we have a good track record of obtaining refunds and putting scammers out of business.
Rapid Antigen Test Kits (RAT) are in high demand and of course scammers are already producing fake tests which do not show usable results due to a lack of reactive agent in the kit. If you have purchased a suspect RAT kit or come across a kit that you believe to be counterfeit, please let us know and we will follow this up immediately
What we are able to do
Make sure that you provide as much detail as you can including the sellers address and website.
This important step is providing us photos clear of the product including specific description of evidence which you consider shows it to be a fake product. Include photos the packaging including sender details seen on the packaging
If you are able also provide a photo of the shopfront or store location where you purchased the product as this information will assist us with recovery.
We will then look at what we can do based on the information you have provided and may send that information to one of the many agencies who investigate counterfeit products and scams. We may send out our own team out if it meets our criteria.